Choose your size on the product page, add to bag and check out. You'll get an order confirmation by email straight away, and a second email with your tracking link the day your parcel leaves us.

No. You can check out as a guest. Creating an account simply keeps your addresses and order history in one place, which helps if you exchange or reorder later.

It applies by itself. If this is your first Industale order, 10% comes off your bag total automatically at checkout — there is no code to enter and nothing to remember. It is a one-time welcome, so it won't appear on later orders.

Yes. The reduction is already built into the total you're asked to pay - compare it with the sum of the item prices and you'll see the 10% is off. If your total doesn't reflect it, send us a screenshot at team@industale.com before you pay and we'll sort it in minutes.

Discount codes go in the "Add discount" box at checkout. Most Industale reductions — including the first-order 10% and any collection pricing — are applied automatically, so in most cases you'll leave that box empty.

UPI, all major Indian credit and debit cards, net banking and wallets, plus international credit and debit cards, Apple Pay and PayPal. Payments are processed through Razorpay and PayPal over an encrypted connection; we never see or store your card details.

Card and UPI payments complete on Razorpay's secure gateway, which opens in a new window. Don't close it, and don't hit back - you'll return to Industale with your confirmation the moment the payment clears.

No - every Industale order is prepaid. Our pieces are cut and finished to order, so each one is made for a named person rather than held in a warehouse. Instead of cash at the door, we've put the effort into removing the reason COD exists: detailed measurements on every product page, a free first size exchange within India, and a fit check over WhatsApp before you buy.

Failed transactions are auto-reversed by your bank, usually within 3–5 working days and up to 7 for some issuers. Send us the transaction reference at team@industale.com and we'll trace it with the gateway the same day and confirm either the reversal or the order.

No, orders once placed cannot be cancelled.

Yes, as long as the parcel hasn't shipped. Email team@industale.com or message +91 98185 11171 with your order number and the new address.

You can. Message us the pieces and sizes you want and we'll raise the order and send you a secure payment link. This is also the fastest route if you want a piece in a size or a colourway you can't see on the site.

Yes. A tax invoice travels inside every Indian parcel and is emailed with your dispatch confirmation. For a business GSTIN on the invoice, send it to us before the order ships.

Start with our size chart, which lists bust, waist and hip in inches for every size we cut. Measure yourself rather than a garment you already own, keep the tape level and don't pull it tight. Every product page also carries the finished length of the piece in inches, so you can see exactly where it will fall on you.

Yes - take your usual size. Where a silhouette is deliberately loose, draped or wrapped (kaftans, angrakhas, open-front layers), the product page says so in the Fit & Style Guide, along with what to do if you're between sizes.

Unless a product page says otherwise, our model is 5'6" and wears a size S. The finished garment length given on each page lets you scale that to your own height.

XS to 3XL across most of the range, with the exact sizes shown on each product page. Sarees are one size of 5.5 metres; dupattas are cut at 2.5 metres.

Additionally, we are happy to customise a size for you. Connect with us at team@industale.com or message us directly in case of any personalisations required.

Refer to our size chart and Fit & Style Guide on the product pages for specific tips on each outfit and its fit.

For structured kurtas, coords and dresses, size up; the line of the garment holds better with a little ease. For wrap, angrakha and kaftan cuts, stay with the smaller size. If you'd rather not guess, send us your measurements along with the product of your choice on WhatsApp and we'll tell you which size we'd cut for you.

Yes, and we'd encourage it - particularly if you're ordering from outside India. Message your bust, waist, hip and height to +91 98185 11171 with the piece you're considering, and we'll confirm the size, tell you where the hem will sit on you and flag anything about the cut you should know first.

Yes. Most pieces can be cut to your measurements or adjusted in length, sleeve and neckline. Message us on WhatsApp with the product and what you'd like changed, and we'll confirm what's possible, the price and the timeline before anything is charged.

We're happy to make simple length and sleeve adjustments at no extra charge. Changes that alter the pattern or need additional cloth are quoted piece by piece. Customised pieces dispatch in 10–14 working days rather than the standard window, and - because they're cut for one person - they can't be exchanged or returned.

Our sarees are sold in two options: With Blouse Fabric, which includes an unstitched blouse piece in a matched or contrast cloth, and Without Blouse Fabric, which is the saree alone. The price shown on the product page updates when you choose, so check which option is selected before you add to bag.

We supply the blouse fabric unstitched so your own tailor can cut it to your fit.

It means we don't sit on stacks of finished garments. Cloth is woven, printed and held; the piece itself is cut and finished once you order it. It's how we work with hand block printers and handloom weavers without asking them to guess demand a season ahead, and it's why nothing here is ever truly sold out.

Between 4 and 14 working days, depending on the piece - the exact window is printed on every product page, so you always know before you pay. Ready pieces leave in 4–7 working days. Hand-finished styles, sarees and anything customised take 10–14.

It will look like the same piece, made by hand. On hand block printed cloth, the register of a motif shifts by a few millimetres between repeats; on handloom, the weave carries small irregularities in the yarn; on naturally dyed cloth, the depth of colour varies slightly batch to batch. These are the marks of the process, not flaws, and they're the reason no two pieces are identical.

Rarely. We don't take orders for fabrics that are no longer in stock with us. If you've placed an order, it is available. All out of stock pieces are already marked that way on the website and will not accept orders.

In either case, if you really want it - connect with and we'll try to make it happen for you!

Often, yes. Message us the piece and your size and we'll check whether the cloth is still with us. Hand block printed runs are finite, so this is worth asking early rather than late.

No. Shipping is free across India on every order, with no minimum value.

Your piece leaves us in 4–14 working days depending on what you've ordered (the window is on the product page), and then takes 2–5 working days in transit - metros at the quicker end, smaller towns at the slower. So most Indian orders arrive within 7–14 working days of being placed.

Yes. A tracking link is emailed and sent on WhatsApp the day your parcel is handed to the courier, and you can follow it end to end. We ship with established national couriers and choose the carrier by PIN code.

We deliver to every serviceable PIN code in India. If a courier can't reach yours, we'll find an alternative carrier or contact you with options before dispatch.

The courier makes three delivery attempts and will usually call before each. If you know you'll be travelling, tell us when you order or reply to the dispatch email - we can hold the parcel and ship it to reach you on a date that works.

Scans go quiet between hubs, particularly on long routes and around festivals. If nothing has moved for 72 hours, send us your order number and we'll raise it with the courier and come back to you the same day.

It can. Courier networks run at capacity from Navratri through Diwali, and strikes, weather and local restrictions add a day or two. We'll always publish a last-order date for festive delivery on the site and on Instagram - order ahead of it and you'll be fine.

Yes - worldwide, to every country our carriers serve, with the single exception of North Korea. A large part of our world lives outside India, and shipping to them is not an afterthought here.

Yes. Free worldwide shipping on every order, with no minimum value and no weight threshold. There is no shipping line at checkout because there is no shipping charge.

No. We ship Delivered Duty Paid, which means the price you see at checkout includes customs duty, tariffs, import taxes such as VAT or GST, brokerage and freight. Your parcel is cleared before it reaches you, and no courier will hold it hostage for a duty invoice.

A small number of charges are levied by your own country directly on you as the recipient, and no seller anywhere can pay them on your behalf. These are: local point-of-delivery taxes in a handful of markets; KYC or importer-code fees where your customs authority requires you to identify yourself; and storage or re-delivery fees if a parcel goes unclaimed. All three are uncommon, and all three are avoidable by responding to your courier promptly.

Your piece leaves us in 4–14 working days depending on what you've ordered, then takes 7–21 working days in transit depending on destination and customs clearance. The Gulf and Southeast Asia are usually quickest; the United States, the United Kingdom, Europe, Canada and Australia typically land within three weeks of dispatch.

All of them bar North Korea, including the United States, Canada, the United Kingdom, the European Union, the United Arab Emirates, Saudi Arabia, Qatar, Oman, Bahrain, Kuwait, Singapore, Malaysia, Australia, New Zealand, Japan, South Africa and across the Indian subcontinent. If your country doesn't appear at checkout, write to us - we'll usually find a way.

Because international prices carry the cost of getting the piece to you with duties and taxes already paid. Use the country selector at the foot of the page to see prices in your own currency, and what you see there is what you'll be charged - nothing is added at the door.

Yes. Choose your country at the foot of any page and prices convert. Your card is charged in that currency, so there's no conversion surprise on your statement.

That works perfectly well - pay with your own card and enter the Indian delivery address at checkout. It ships as a domestic Indian order, arrives in Indian timelines, and no duties arise. Add a note at checkout or message us and we'll leave the invoice out of the parcel.

Yes. Raise the request within 5 days of delivery in India, or within 7 days internationally. The piece should be unworn and unwashed, with its tags intact. One exchange per order.

Within India, your first size exchange is free - we arrange the pickup and send the replacement at our cost. Internationally, you pay to send the piece back to us and we ship the replacement to you free of charge.

Not directly - exchanges are for size. If you'd like something else, return the piece for store credit and use the credit on whatever you choose.

Yes, within the same window, for store credit. In India we'll collect it for ₹200, deducted from the credit. Internationally you arrange and pay the return shipping. The piece must be unworn, unwashed and tagged.

Yes. International orders are eligible for both size exchange and return for store credit on the same terms as Indian orders, with one difference: the cost of sending the piece back to India is yours. We'll email you an address label to print and attach; you book the courier and pay for it. Once the piece reaches us and passes inspection, we ship your replacement free or issue your credit.

Declare it on the waybill as "Returned goods - Indian origin, not for resale", state the original order number, and enclose a copy of the invoice that came with your parcel. This is what stops Indian customs treating your return as a fresh import. Please don't send it by an untracked postal service - we can't process what we can't trace. Do note that we will not be able to process any order that gets held up at Indian customs or becomes untraceable.

No, we issue only store credit rather than cash.

It's issued to your customer details within 3 working days of your return reaching us, is valid for 12 months, can be used across the entire store including new collections, and can be spent over more than one order. It is automatically applied at checkout upon you entering the email address and mobile number that was initially used in your order. It's linked to your email address and mobile number and isn't transferable.

Tell us within 24 hours of delivery and send photographs of the piece and the packaging to team@industale.com. We'll replace it, repair it or refund you in full - your choice - and nothing comes out of your pocket, anywhere in the world. No forms, no argument.

Reduced price pieces aren't eligible for exchange or return for credit.

No. Anything cut to your own measurements or altered at your request is made for one person and can't be resold, so it can't be exchanged or returned.

Email team@industale.com or message +91 98185 11171 with your order number, the piece, and whether you'd like a different size or store credit. We'll reply within one working day with the next step. Full terms live on our Shipping & Exchanges page.

In India, reckon on 3–5 working days for pickup, 5-7 for the piece to reach us and be checked, and dispatch of your replacement the same week. Internationally it depends on the courier you choose, plus 7 working days at our end once it lands.

No, but you can raise a return once it reaches you, within the windows above.