Shipping & Exchange

Industale is made to order. Cloth is woven, printed and held; the piece itself is cut and finished once you've bought it. It's how we work with hand block printers and handloom weavers without asking them to guess demand a season ahead.

So we quote a dispatch window rather than same-day shipping, and it is set per piece:

• Ships in 5–7 working days - most mul and doria pieces
• Ships in 7–14 working days - most Chanderi, tissue and hand-finished pieces

The window for the piece you're looking at is printed on its product page, above the buy button. That line is the one to trust - it's set style by style, and it's what we hold ourselves to. It isn't a category rule: two sarees cut from different cloth can carry different windows.

Pieces cut to your own measurements take longer than the standard window. We confirm the exact timeline with you in writing before anything is charged.

A tracking link is emailed and sent to you on WhatsApp the day your parcel is handed to the courier.

Shipping is free across India, on every order, with no minimum value.

Transit takes 2–5 working days after dispatch - metros at the quicker end, smaller towns and hill districts at the slower.

End to end: a 5–7 day piece reaches you in roughly 7–12 working days from ordering; a 7–14 day piece in roughly 9–19.

We ship with established national couriers and choose the carrier by PIN code. We deliver to every serviceable PIN code in India; if a courier can't reach yours, we'll find another or contact you before dispatch.

Three delivery attempts are made, and the courier will usually call ahead of each. If you're travelling, tell us when you order - we can time the dispatch around you.

Certain situations and delays at the end of the courier partners may affect deliveries and cause delays. You may experience delayed deliveries during heavy festive and sale periods or during natural calamities. While we are always tracking and expediting the process at our end, these delays are beyond our control.

A tax invoice travels inside every parcel. Send us a business GSTIN before dispatch if you need it on the invoice.

We ship worldwide - to every country our carriers serve. The only exception is North Korea.

Shipping is free, with no minimum order value and no weight threshold. There is no shipping line at checkout because there is no shipping charge.

Transit takes 7–21 working days after dispatch, depending on destination and customs clearance.

End to end: most international orders arrive four to six weeks after ordering. The Gulf and Southeast Asia are usually at the quicker end; North America, the UK, Europe, Australia and New Zealand at the slower.

Every international parcel is fully tracked, and three delivery attempts are made.

Prices convert to your own currency - use the country selector at the foot of any page. What you see there is what you pay.

A personal address, a workplace or a hotel are all fine. PO boxes and freight-forwarder addresses are not - we can't guarantee delivery or accept a claim on either.

We ship Delivered Duty Paid. The price you're charged at checkout already includes:

• Customs duty and tariffs
• Import taxes - VAT, GST or their local equivalent
• Customs brokerage and clearance fees
• Freight, with no minimum order value

Your parcel is cleared before it reaches you. No courier will hold it against a duty invoice, and no bill arrives after the fact.

A small number of charges are levied by your own country directly on you as the recipient, and no seller anywhere can pay them on your behalf:

• Local point-of-delivery taxes, in a handful of markets
• KYC or importer-code fees, where your customs authority requires you to identify yourself before release
• Storage or re-delivery fees, if a parcel goes unclaimed

All three are uncommon, and all three are avoided by replying to your courier promptly. We'd rather tell you they exist than have you discover them.

Exchanges are for size. If the fit isn't right, we'll send the size that is.

Condition: the piece must be unworn, unwashed, unaltered, and with its tags and packaging intact. If the size you want is no longer available, we'll issue store credit instead.

Pickup Charge: There is a nominal pickup charge of ₹350 for pickups in India to cover the logistics and operational expenses.

How long it takes:

• India: 3–5 working days for pickup, 5–7 for the piece to reach us and be checked, and your replacement dispatched within 5-7 working days.
• International: it depends on the courier you choose, plus 7 working days at our end once it lands.

If you'd rather not risk it at all: message your measurements to +91 98185 11171 before you buy and we'll tell you which size we'd cut for you, and where the hem will sit on your height. Most of our international customers do this, and it's the reason most of them never need this page.

Changed your mind? Send the piece back within 5 days of receiving your order and we'll issue store credit.

• India: we collect it for ₹350.
• International: you arrange and pay the return courier. We'll email an address label to print and attach.
• Store credit is issued within 3 working days of the piece reaching us and passing inspection.
• It goes to your customer details, is valid for 12 months, and works across the entire store including new collections. It can be spent over more than one order.
• It is applied automatically at checkout when you enter the email address and mobile number used on your original order. It's linked to both, and isn't transferable.
• The piece must be unworn, unwashed, unaltered and tagged.
• We don't issue cash refunds

This matters, and it takes thirty seconds to get right.

1. Declare the parcel on the waybill as "Returned goods - Indian origin, not for resale".
2. Write your original order number on the declaration.
3. Enclose a copy of the invoice that came with your parcel.
4. Use a tracked courier service.

Declared this way, your return re-enters India as a return. Declared as a fresh commercial import, it attracts duty and can be held at the border.

Please note: we can't process a return that is held at Indian customs or becomes untraceable in transit. Untracked postal services are the usual cause, and we can't accept liability for a parcel we can't follow.

Tell us within 24 hours of delivery, with photographs and videos of the piece and the original packaging, at team@industale.com.

We'll replace it, repair it, or refund you. We cover shipping both ways, anywhere in the world. There is no form to fill in and no case to argue.

Handloom and hand block printing carry their own signatures, and we should be straight about which ones are not defects: a motif whose register shifts by a millimetre or two between repeats; small irregularities in handspun yarn; a slight variation in the depth of a natural dye between batches. These are the evidence of a person having made the cloth. A tear, an open seam, a missing component or the wrong piece entirely is a defect, and we'll put it right.

Reduced-price pieces. Not eligible for exchange or for return for credit - the run is finite and the piece can't be re-offered.

Pieces cut to your own measurements, or altered at your request. They're made for one person and can't be resold. If one arrives defective, the section above applies as it does to everything else.

Gift cards.

Anything worn, washed, altered or without its tags.

Requests raised after the window has closed. Write to us anyway if something has genuinely gone wrong - we read every email, and we'd rather hear from you late than not at all.

Orders can't be cancelled once they're placed. Cloth is marked and cut for your size as soon as the order comes through, and the work that goes into it can't be unwound. If your order hasn't shipped yet we can still change the delivery address - email team@industale.com or message +91 98185 11171 with your order number.

If you would like to replace your order with another product or if there has been an unexpected error, please connect with us directly. We will work our best to resolve the situation for you.

Once the piece reaches you, the exchange and return windows above apply.

One email is enough. Email at team@industale.com with:

• Your order number
• The piece, and the size you received
• Whether you'd like a different size or store credit - and for a defect, photographs and videos

We reply within 1-2 working days, Monday to Friday, and we'll tell you exactly what happens next. Nothing needs to be repeated twice.

Courier networks run at capacity through Navratri and Diwali, and customs queues lengthen through the year-end. Weather, strikes, local restrictions and customs inspections all add days we can't shorten. Incorrect delivery and contact details may also affect timely deliveries.

When a delay is on us we'll say so and tell you what we're doing; when it's on the network we'll say that too, and stay in touch until the parcel lands.

Our FAQs cover sizing, made-to-order timelines, duties and exchanges in more detail.

For anything else, our contact page has every way to reach us.