RETURN/EXCHANGE POLICY

• We do not accept returns unless the product delivered to you is defective. In such cases, we can either exchange it or issue a return for 100% credit note valid for upto 6 months from the date of issuance.
• Exchanges are only accepted for size issues and are valid only once per order.
• ⁠Exchange requests must be raised within 5 days of receiving the order.
• ⁠Products purchased on sale or customised are not eligible for return or exchange under any circumstance.
• You may ship the products you wish to exchange at our office or request a pickup at an extra charge of ₹200.
• International orders are not eligible for return/exchange. Please connect with us directly if there are any issues and would like to request a return/exchange under exceptional circumstances.

DOMESTIC SHIPPING (INDIA)

• We offer free shipping for all orders across India.
• We thoroughly check all our products and follow an ultra-careful quality check before dispatching each order.
• Orders are typically delivered within 7 to 14 business days from the date of order confirmation.
• Shipping timelines may get affected due to festive season or holidays, government restrictions, lockdown rules, reduced workforce, natural calamities and more such factors. Industale shall not be liable for any delay due to causes beyond our control.
  

INTERNATIONAL SHIPPING

Shipping Charges:

• We offer free shipping on all orders
• ⁠Note: Due to logistical constraints, we currently do not ship to North Korea

Delivery Timelines:

• Orders are dispatched within 7-14 working days and delivered within 10 to 28 working days post di, depending on customs clearance and the destination country’s postal services.

Customs & Duties:

Free worldwide shipping. Delivered Duty Paid : We ship every international order DDP, which means the price you see at checkout is the price you pay. There is no second bill on delivery.

Included in your price :

• Customs duty and tariffs
• Import tax and VAT/GST where the destination collects it at import
• Customs clearance and brokerage handled by our carrier
• Freight, on every order, with no minimum

Charged directly by the destination country, where it applies :

Some countries collect certain charges from the recipient rather than the shipper, and these fall outside DDP:

• A local or state-level tax levied at the point of delivery
• Fees tied to a personal-import requirement - identification, a KYC document or an import code the recipient must provide
• Storage, demurrage or re-delivery fees where a parcel goes unclaimed, charged directly by the local delivery partner as per country laws
• Any charge a customs department raises against the recipient by law

These are raised by the department itself and paid to it directly. We do not add, receive or mark up any of them.

Our carrier makes three delivery attempts. A parcel refused at customs or left unclaimed is returned to us, and the outbound and return freight is not recoverable.

We currently do not ship to North Korea.